Attention!
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Answers to the most common questions
asked by our customers.
The servers are located in the Telepoint Datacenter, in Sofia, Bulgaria.
After navigating to the product page of the hosting service you wish to order and configure, press the "ORDER NOW" button go to further with your order.
After navigating to the product page of the hosting service you wish to order and configure, press the "ORDER NOW" button go to further with your order.
Yes, we provide live on-site technical support and our IT experts are available 24/7/365 by live chat, email and ticket support system.
The guaranteed uptime is 99%. The details regarding the uptime guarantee can be found in our Terms of Service
We offer a 24 hour money back guarantee, provided the service to be returned has not been used extensively, abused or there is no breach of Terms of Service at the moment of the claim.
Yes, our team is ready to provide support in Bulgarian.
Yes, standard migration is included. For special requests please discuss with our support team.
No, server setup is free.
Depending on the complexity of the provision, it takes from 20 minutes to 24 hours. Custom orders that are not currently listed may take longer. Please do not hesitate to discuss this matter with one of our support operators for an exact quote once the order details have been provided.
“If you mail us, we respond” – the first “genius” marketing slogan that Misho – senior software engineer – came up with during a brainstorming session. Turns out that was the reason, Misho only got software engineering tasks from that day onward…
Attention!
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"Netcube" LTD
UIC: 201933296
"Cherni Lom" street 10, floor 5
Sofia, Bulgaria
contact@netcube.eu
