Answers for most common questions from our users.
Answers to the most common questions
asked by our customers.
The servers are located in our data center in Sofia, Bulgaria.
After reaching the "Dedicated servers" page, select the server you wish to order and configure, press the "Order Now" button to proceed with your order!
After reaching the "VPS Virtual Servers" page, select the option you wish to order and press the "Order Now" button to proceed with your order!
Yes, we provide technical support through our ticket system on the site.
The guaranteed uptime is 99,9%.
We offer a 24 hour money back guarantee, provided the service to be returned has not been used extensively, abused or there is no breach of Terms of Service at the moment of the claim.
Yes, our team is ready to provide support in Bulgarian.
Standard migration is not included in the price of the service. We could assist with the migration, for a negotiable amount, depending on how much time and effort the migration would cost us. You could get more information from support.
Operating system installation, addons and server hardware preparation are free. Any additional installations and adjustments at the customer's request are carried out at prices agreed between the supplier and the customer.
Depending on the complexity of the provision, it takes from 20 minutes to 24 hours. Custom orders that are not currently listed may take longer. Please do not hesitate to discuss this matter with one of our support operators for an exact quote once the order details have been provided!
“If you mail us, we respond” – the first “genius” marketing slogan that Misho – senior software engineer – came up with during a brainstorming session. Turns out that was the reason, Misho only got software engineering tasks from that day onward…