Frequently asked

Answers to the most common questions
asked by our customers.


Where are your dedicated servers physically located?

The servers are located in our data center in Sofia, Bulgaria.


How can I order a dedicated server?

After reaching the "Dedicated servers" page, select the server you wish to order and configure, press the "Order Now" button to proceed with your order!


How can I order a Virtual Private Server?

After reaching the "VPS Virtual Servers" page, select the option you wish to order and press the "Order Now" button to proceed with your order!


Do you provide 24/7 customer support?

Yes, we provide technical support through our ticket system on the site.


Do I have an uptime guarantee?

The guaranteed uptime is 99,9%.


What is the return policy?

We offer a 24 hour money back guarantee, provided the service to be returned has not been used extensively, abused or there is no breach of Terms of Service at the moment of the claim.


Do you provide support in other languages besides English?

Yes, our team is ready to provide support in Bulgarian.


If I order a server from you, will you help me transfer my website?

Standard migration is not included in the price of the service. We could assist with the migration, for a negotiable amount, depending on how much time and effort the migration would cost us. You could get more information from support.


Is there a dedicated server setup fee?

Operating system installation, addons and server hardware preparation are free. Any additional installations and adjustments at the customer's request are carried out at prices agreed between the supplier and the customer.


How long does it take to setup a dedicated server?

Depending on the complexity of the provision, it takes from 20 minutes to 24 hours. Custom orders that are not currently listed may take longer. Please do not hesitate to discuss this matter with one of our support operators for an exact quote once the order details have been provided!

Get in Touch

“If you mail us, we respond” – the first “genius” marketing slogan that Misho – senior software engineer – came up with during a brainstorming session. Turns out that was the reason, Misho only got software engineering tasks from that day onward…

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