FAQ

Answers for most common questions from our users.

Yes, we provide live on-site technical support and our IT experts are available 24/7/365 by live chat, email and ticket support system.

The guaranteed uptime is 99%. The details regarding the uptime guarantee can be found in our Terms of Service

We offer a 24 hour money back guarantee, provided the service to be returned has not been used extensively, abused or there is no breach of Terms of Service at the moment of the claim.

Yes, our team is ready to provide support in Bulgarian.

Yes, standard migration is included. For special requests please discuss with our support team.

Depending on the complexity of the provision, it takes from 20 minutes to 24 hours. Custom orders that are not currently listed may take longer. Please do not hesitate to discuss this matter with one of our support operators for an exact quote once the order details have been provided.